19 May 2020

Covid-19: information about Freedom Health's medical insurance

As people’s understanding of the importance of health and wellbeing has grown in recent years, including the importance of mental health and the link between mental and physical health, most insurers have expanded the range of benefits and services available within their private medical insurance (PMI) policies.

These services can include online GP consultations, mental health support services, access to phone or online counselling, remote support for musculoskeletal conditions and nurse-led helplines for the day-to-day management of ongoing medical conditions. With large numbers of people either working from home or confined to home, these services will be as important, or more important, than ever before.

Furthermore, some insurers are now introducing new benefits and services specifically designed to support their customers through the current pandemic. Insurers are providing regular updates on the benefits their PMI policies can provide through this period, and the latest information provided by your insurer can be found here:

GP24 – new 24/7 virtual GP service

This service is available to all new and existing Freedom Elite, Freedom Essentials or Freedom Your Choice individual and group customers.

Freedom Health Insurance has launched a new service available to all their UK health insurance customers at no additional cost. The virtual GP service, GP24, delivered in partnership with Medical Solutions UK Limited, gives you phone access to a GP 24 hours a day, 7 days a week, 365 days a year wherever you are. You get access to medical advice, reassurance and diagnosis when you need it the most.

With e-consultations you get access to an online video consultation with a GP from the comfort of your own home or place of work, between 8am and 10pm, 7 days a week (excluding Christmas Day).

With the new virtual GP service, you get:

  • 24/7 access to a GP via telephone
  • Online video consultations – 8am to 10pm daily (excluding Christmas Day)
  • Open referral letters for further treatment
  • Private prescriptions (there is a non-refundable charge for prescribed medication and delivery)
  • Health information
  • Message a doctor service

To access GP24 just call 0345 222 3706 or visit https://freedom.gp24.co/ to book an online video appointment. Please have your policy number at hand.

Find out more

For more information, including answers to frequently asked questions regarding Covid-19, which are being updated regularly, please go to the Freedom Health website.

If you have any questions about your health insurance policy, please contact your consultant.