At Towergate Health & Protection we take great pride in consistently offering the very highest standards of customer service and care. If you have a query or feel that our service has not met your expectations then we’re here to help.
We work with the UK’s top health insurance providers to help you find a health insurance policy that suits you and your families’ needs. We also help businesses find business protection or group risk insurance too. If you’re looking to take out any type of insurance, you can contact us here, and we’ll get back to you as soon as we can.
If you have any questions about your policy or wish to discuss upgrading or amending your cover, please email us at firstname.lastname@example.org or call our team on:
0800 018 3633 – If you are an Individual customer.
01254 504910 – If you are an existing Customer of formerly Chase Templeton.
0344 892 0078 – If you are an existing Customer of formerly Towergate Health.
Whilst we always endeavour to offer you the very best service should you feel that we have fallen short in any way we will be happy to investigate and respond. To ensure that we are able to fully examine your complaint please follow this simple procedure which we have devised in line with the recommendations of both the Financial Conduct Authority and Financial Ombudsman Service:
Your concerns will be dealt with by the Compliance Department, who can be contacted on on 01254 504910, email@example.com, or at:
The Compliance Team
Towergate Health & Protection
5 Arkwright Court
What we will do:
If, after we have investigated and responded to your complaint, you remain dissatisfied, then you have the option to refer the matter to the independent Financial Ombudsman Service (FOS), as long as you meet their eligibility criteria. In order to take advantage of the service, you must refer your complaint within six months of our final response. Please note that the FOS will only look into your case once you have contacted us with your complaint and we have investigated and responded within eight weeks. For further details of this and other useful information please visit the Financial Ombudsman Service website
You can contact the Financial Ombudsman Service at:
The Financial Ombudsman Service
T: 0800 023 4567 or 0300 123 9123