Blackburn office
5 Arkwright Court
Blackburn Interchange
Darwen
BB3 0FG

01254 700286

Get in touch

Employee assistance programme (EAP)

The Bupa employee assistance programme offers help and support 24 hours a day by calling the EAP free helpline: 0800 269 616

We all have times in our life when we need a little extra support which is why we are offering all our staff  this free, 24-hour confidential helpline service.

What support can I get?

Emotional support

If you’re experiencing something that’s making you feel stressed, worried or upset, you can speak to a trained counsellor. Here are just some of the problems they can help with:

  • Relationship worries
  • Difficulties at work
  • Bereavement
  • Anxiety and depression
  • Addiction and substance abuse
  • Child and dependant advice and care search

Practical support

The helpline can also support you with the practical side of life. You can speak to a team of experts who’ll give you the facts you need to make informed decisions on things like:

  • Money management
  • Landlord disputes
  • Divorce
  • Consumer rights

Who is the EAP line for?

Bupa employee assistance is available to all our employees – and it’s free. It’s also open to your partner or spouse and any children who live at home with you and are over the age of 16.

What happens when I call?

You’ll get through to a qualified counsellor who’ll listen to whatever’s on your mind. Your counsellor will then tell you about the options available to you and you can trust that everything you tell Bupa will be kept confidential; Bupa won’t tell your employer or anyone else that you’ve called.

The only reason Bupa may need to pass on information is if you or someone else is at risk of harm – but the counsellor will always tell you about this first. By talking things through with your counsellor, you’ll be supported to make informed decisions to better handle your situation.

Online support

Bupa’s employee assistance website gives you free, unlimited access to helpful fact sheets and practical tools like a nutrition quiz and a finder that lets you search for Bupa recognised consultants and facilities near you. You can take a look around at: www.bupa.co.uk/eaponline 

Contact details

One call can make a big difference, so call Bupa today to get all the support you need

  • UK – 0800 269 616
  • ROI – 1800 650 138
  • International – +44 131 588 0321

Useful documents

EAP Overview PDF
EAP wallet card PDF