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Private medical insurance

For full details of the benefits you can claim under this policy, please see the information below. Additional benefits include: Global choice additional services.

How do I make a claim?

Before any treatment please call 4000-1993 toll free in Costa Rica or +1 905-532-3648 from anywhere else in the world in order to get pre authorisation for any treatment before you undertake it. Your pre-authorisation form can be downloaded in English.

There are two ways of presenting a claim to Generali for reimbursement.

Online claiming

The fastest way to submit your claim is to visit your personal online member portal at http://www.mobile.generalihealth.com/

Email claiming

If you would prefer to submit your claim by email please send your claim forms to claims@generalihealth.com

Claim forms can be downloaded in English / Español

How do I contact Towergate Health & Protection?

If necessary please contact your dedicated team at Towergate Health & Protection using the details below and they will guide you through the next steps.

Policy documents and important information

  • Full details of your benefits under this policy can be downloaded in English 
  • Full details of your benefits under this policy can be downloaded in Spanish
  • The Mobile Health Plan Policy Guide can be downloaded in English