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Private medical insurance

What does the policy cover?

  • Medical costs for diagnosis and tests, treatment and aftercare.
  • Private consultation at a private hospital or clinic at a time to suit you.
  • Access to the latest medical diagnostic tests and scans, including MRI, CT and PET scans.
  • Treatment and aftercare at a private hospital with a private room or private wing of an NHS hospital.
  • Access to the latest effective cancer treatment and drugs (including some not available on the NHS).
  • Bupa healthline – the service is accessible 24/7, 365 days of the year offering medical advice, health information and guidance. With no time constraints, you can have a relaxed and full conversation with a medical professional. The contact number for the helpline is 0345 607 7777.

How do I make a claim?

If you need to make a claim visit your GP in the first instance and if required they will refer you to a specialist.

Please take a look at the following link which shows the consultants that are recognised by Bupa:,  you can search for a consultant by name, hospital or postcode for your convenience.

Then contact your dedicated team at Towergate Health & Protection using the details below and they will advise and guide you through the next steps.

Policy documents and important information

How do I contact Towergate Health & Protection?