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UK and international healthcare cover
Your medical insurance is provided by Generali.
Your customised healthcare cover options are: Select, Elite, Dental 6 and Vision 2. This comprehensive coverage includes medical treatment within the UK and overseas excluding the USA, unless you are based in the USA.
Some of the highlights of this scheme include benefits such as coverage for both in-patient and out-patient treatment, routine dental treatment, optical treatment, repatriation and medical evacuation, online GP services, prescribed drugs and dressings, vaccinations, an employee assistance programme (EAP) and an annual health check worth up to £795 per year.
Full details of your benefits can be downloaded here.
Nuffield Health centres
The customised cover includes an annual health check worth up to £795 per year. Generali has Nuffield Health centres in their network all over the UK through their partnership with Healix. The below clinics have been approved for direct billing arrangements:
- Nuffield Health medical centre, West End
- Nuffield Health city gym
If you wish to book a health check you will need to contact the clinic directly. Healix will then confirm the dates.
How do I make a claim?
Before any treatment please refer to the benefit brochure which will confirm if you require pre-authorisation – claims that need pre-authorisation are highlighted with a telephone symbol within the brochure. Contact details for pre-authorisation can be found at: www.mobile.generalihealth.com/ROW/home.html alternatively you can email email@example.com
Members based in the UK will receive two cards from Generali. For treatment inside the UK members will need to present the card referencing Healix, for treatment outside the UK members will need to present their current Generali card. We recommend that both cards are carried with you at all times to ensure smooth access to hospitals and medical facilities.
Some claims maybe settled directly with Generali, however, if direct settlement is not available you can claim via reimbursement in one of the following ways:
You can use the following link to find provider networks: http://www.world.generalihealth.com/
A guide to how to claim can be found here.
The fastest way to submit your claim is via the online member portal at: www.mobile.generalihealth.com
An overview of the portal can be found here.
Claiming by email
If you would prefer to submit your claim by email please send your claim forms to firstname.lastname@example.org
Claim forms can be downloaded here
If necessary please contact your dedicated team at Towergate using the details below and we’ll advise and guide you through the next steps.
- +44 (0)1254 700286 (lines open Monday to Friday 8am – 6pm GMT)
- Complete the contact form on the left